FAQs

You can order our products by adding items to your cart and checking-out.

1. On the header menu, click on The Shop.
2. We offer complete beginner Bundles as well as Individual Kits to match your brewing needs. Choose your items and the quantity for each item.
3. Click Next and go through the pages. Your selections will be consolidated at the end of the form.
4. Once you’ve selected all the items you want to purchase, navigate to the end of the form.
5. Fill out your personal information, contact details, and delivery address. Click Next.
6. Read our terms and conditions, tick the box if you agree, and then click Submit.
7. You’ll receive an email with your order confirmation, delivery details, and payment details.
8. BREW LAB currently accepts bank transfers. Our bank details will be sent in the order confirmation email. Transfer the correct amount and reply back with a proof of payment.
9. We’ll confirm your order and set your delivery date.
10. Receive your order on the delivery date and start brewing!

Definitely. Email us at purchasing@brewlab.ph for inquiries.

We currently accept online bank transfer as payment methods. Our bank details will be sent to you via email once you complete your order.
Paying via bank transfer:

• Order your items normally through any of the two ways described above.
• Upon verification, our team will provide you with the account details.
• Transfer your payment to the account given
• Send a picture of your proof of payment to hello@brewlab.ph.
• Receive your order without any cashout.

You will receive an order confirmation email from BREW LAB. When your order is being processed, our team will email you to verify your order. If you do not receive a confirmation email or text from BREW LAB within 48 hours, contact us at orders@brewlab.ph.

When your order is being processed, our team will verify your orders via email. We process orders on weekdays. Orders made during the weekend or in the evenings are processed on the next working day. Once processed, you will receive a confirmation email from BREW LAB.

To prevent miscommunications and minimize inaccuracies, orders are considered final upon checkout. For any revisions, please cancel your order by replying “CANCEL ORDER” to the verification email our team will send you and place your corrected order on brewlab.ph.

You may only cancel your order if it has not yet been shipped. Contact us at orders@brewlab.ph to confirm the status of your order, and our team will be in touch. If your order can be cancelled, you will receive an order cancellation notification.

Definitely. If you want your products to be delivered straight to the person you’re ordering for, input his/her delivery address.

There's no minimum order for delivery. However, shipping will be shouldered by the buyer.

We currently deliver nationwide. The buyer shoulders the shipping fee.

Our operations are streamlined to give you a hassle-free delivery experience. Please use our delivery service for your convenience.

Once you complete your order, the BREW LAB team will be in touch to confirm your order and provide you with the delivery details. Your item will be shipped within one (1) week from order confirmation date. For any special requests, please contact care@brewlab.ph and we’ll see what we can do.

Your representative may present a copy of your ID.

What is life? Beer is life. Jokes aside, beer is an alcoholic beverage for your enjoyment. It consists of water, malt, hops, and yeast.

Yes, you can. Don’t worry, we were surprised too. Check out the Beginner’s Page at The Lab to see our guide for brewing beer.

Definitely! As long as you follow the proper sanitization steps, home brewing beer is very safe. Check out The Lab to see our guide to home brewing beer.

That’s fair, we all have different tastes. That being said, beer does come in different shapes and sizes, flavors and profiles, so we hope you find one that suits your taste palate. We’d be happy to help you find that beer. Hit us up. ;)

We’d love to share our knowledge with you. Check out The Lab to see our guide to beer and home brewing beer. We’ll constantly be adding educational materials to ensure that your learning journey doesn’t stop!

All products sold on BREW LAB are subject to quality checks by our purchasing, storage, assembly, and delivery teams. Please inspect your order upon delivery. In the unlikely event that your items are damaged upon delivery, contact us at care@brewlab.ph and we’ll get it sorted out for you.
On a case-to-case basis, we can process requests to return the items within seven days upon delivery. Please make sure that you keep your delivery receipt and the items you want to return.

We will replace damaged or wrongly delivered products.

Any problems encountered seven days after the delivery may not be accommodated under our Return Policy. We highly encourage you to review and inspect your medicines upon delivery so that our courier could immediately facilitate the return, exchange, or refund request.

Return orders, if valid, are processed within two to three business days.

Only our team processing your orders have access to your shared information to ensure your orders are properly delivered. We may use anonymized data for analytics to improve our services or collaborate with partners.